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WillyMocs: Policies, Procedures and More

Exchanges and Refunds

Your satisfaction is our primary goal and we take pride in the quality of our workmanship. Our shoes carry a guarantee on the handsewn stitching and leather quality.

Because our work is custom, we ask that when you receive your WillyMocs, you try them out on a carpeted area to see if the fit is satisfactory. If you need a different size, we will remake your shoe as quickly as we can. You may return only unworn moccasins for exchange. If we are unable to fit you, we will issue a refund within 30 days. Shipping charges will not be refunded. Please include a copy of the original invoice when returning the shoes for size change or refund.

Please return to:
BULLET Via US Postal Service— WillyMoc, P.O. Box 1434, Green Valley, AZ 85622

For further information or questions, contact us at (520) 625-1527 or willymoc@willymoc.com

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Payments, Deposits, and Shipping

PAYMENT: We accept VISA, MC, Discover, American Express, money orders and personal checks (personal checks are cleared before we begin order).

ORDER DEPOSIT: If you take the Build Your Own route and call us for a quote on a specific combination of leathers, colors, soles, lining, and style, the $25 kit fee serves as a deposit, as we must send you a Measurement and Information Kit so we can make your shoes fit you exactly.

KIT FEE: A fee of $25 is required to send out your Measurement and Information Kit, but is deducted from the total amount of your shoe order once we begin building your shoes and full payment is received.

SHIPPING: Shipping is by United States Postal Service unless you specify otherwise. Shipping and Handling: $20 per pair.

TURN-AROUND: Once we begin building your shoes, expect shipment (usually) in about 4 weeks.

INTERNATIONAL: International Orders must be paid in US funds (credit card). All orders must include complete address and telephone number, including country code. You are responsible for all duties, customs charges and taxes.

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Shoe Repairs and Resoles

REPAIRS: A pair of WillyMocs with a handsewn sole is not like your standard footwear. They are meticulously handsewn to provide years of enjoyable wear, but a new sole my eventually be needed. Because the construction and hand sewing is not familiar to many shoe repair shops, we urge you to send your shoes back to us for a rebuild and refurbishment.

RESOLES: Your handsewn WillyMocs can be resoled for $225 (includes shipping), provided the leather has been well maintained and is in good condition. Please clean your moccasins before sending them to us for a resole. If you have a pair of double-soled moccasins purchased for another source in need of repair or resole, we would be glad to check and rebuild them if possible. Vibram® soles may also be replaced at a cost of $89, plus shipping.

Please include a note with the shoes when you send them to us that specifies what needs to be done. Include your name, address, phone number and the best time to call. We strive to get repairs completed as soon as possible, but it may take up to 3 weeks, as we are building other shoes.

Send repairs to:
BULLET Via US Postal Service— WillyMoc, P.O. Box 1434, Green Valley, AZ 85622

For further information or questions, contact us at (520) 625-1527 or willymoc@willymoc.com

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Privacy Notice

Your privacy and patronage is very important to us, therefore, we will never sell our customer list.

 

 

 

bullet EXCHANGES and REFUNDS

bullet PAYMENTS, DEPOSITS and SHIPPING

bullet SHOE REPAIRS and RESOLES

bullet PRIVACY NOTICE

willymocs: a perfect fit